Welcome to The Inaara (accessible via theinaara.com). These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website and the purchase of our curated luxury gifts, candles, antiques, and Vastu gifting products (collectively, the “Products”).
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the website immediately.
1. Eligibility & User Accounts
- Age Requirements: By purchasing from this website, you affirm that you are at least the age of majority in your state or province of residence.
- Account Security: If you create an account, you are solely responsible for maintaining the confidentiality of your username and password. You agree to accept responsibility for all activities that occur under your account.
- Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
2. Product Information & Pricing
- Authenticity & Variation: Many of our products, including antique items and curated artisanal pieces, are uniquely crafted or aged. Minor variations in design, color, finish, and dimension are natural characteristics of these products and do not constitute defects.
- Vastu Disclaimers: Any information provided on this website regarding Vastu Shastra principles, energy, or spiritual benefits of certain products is intended for cultural and informational purposes only. The Inaara makes no guarantees regarding specific spiritual, financial, or personal outcomes.
- Pricing Fluctuations: All prices are subject to change without prior notice. We reserve the right to modify or discontinue a Product at any time without liability.
3. Orders, Payments, and Cancellations
- Order Acceptance: Receipts of an electronic order confirmation do not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
- Payment Methods: We accept secure payments via major credit/debit cards, net banking, UPI, and authorized digital wallets. Your payment details are processed through encrypted, secure gateways.
- Cancellations: Orders can only be cancelled before they enter the processing or shipping phase. Please refer to our separate Cancellation & Refund Policy for detailed guidelines.
4. Shipping & Delivery
- Address Accuracy: You are responsible for ensuring that the shipping address provided is 100% accurate. The Inaara is not liable for delayed or failed deliveries resulting from incorrect shipping information.
- Delivery Timelines: While we endeavor to ship products within our stated windows, delivery schedules are subject to logistics carriers, customs processing (where applicable), and regional restrictions.
5. Intellectual Property
All content included on this website—such as logos, product photography, text, graphics, designs, audio clips, and software—is the exclusive property of The Inaara or its content suppliers and is protected by national and international copyright, trademark, and intellectual property laws. You may not replicate, modify, or commercially exploit any material without explicit written consent from us.
6. Limitation of Liability
To the maximum extent permitted by applicable law, The Inaara, its founders, directors, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of:
- Your use of, or inability to use, our website.
- Any modifications, price updates, or discontinuance of products.
- Minor aesthetic variations inherent to handmade candles or antique products.
7. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts in your jurisdiction/the business registry’s state.
8. Changes to Terms & Conditions
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Return & Refund Policy
RETURNS POLICY
- The Inaara does not ordinarily, in the course of business, accept returns/replacements of products that are bought through the website.
- However, in case you believe that there is a relevant requirement to return the items purchased by you through the website, such as for damaged products or otherwise, you may raise a request for Returns on the Website or by writing to us at help@theinaara.com with all relevant details as indicated herein. Any request for return or replacement will only be entertained if received by Us within 3 hours after the delivery has been made.
- In case the Inaara accepts the Returns Request in accordance with the policies as set out hereunder, depending on the nature of the Products or the Request raised by You, You are entitled to Replacement of the products or Refund, which shall be completed at the discretion.
- Replacement: In case the Inaara agrees to replace the Product, the Inaara shall ensure that the Product which you are returning is replaced with a product that is of the same description as the original product ordered by you, subject to the availability of the Stocks.
- Refunds: In case the Studio agrees to Refund the Purchase Price paid for the products, any amount paid by You for the purposes of the purchase of the Products by You will be refunded to You in accordance with the Refunds Policy.
- For processing of Returns & Replacements, the following details will be checked by Us or our agents :
- A Photograph of the products you wish to Return to Us:
- Invoice which was billed to you on the sales of the Products
- The Original Products sold to You are returned unused, unaltered, undented, unscratched or otherwise damaged.
- Original Packaging/ Box of the Products
- Products tags, MRP label and any other product ancillaries are undetached from the products and are returned as-is
- In case we deem that there are quality issues with the products that are requested to be returned by you, we or our agents reserve the right to reject the return request and not accept Returns of the Products.
- The Inaara may not be able to take back such products which shall be indicated in the Terms and Conditions itself. Return Requests for such products will not be accepted by the inaara under any circumstances due to the very nature of such products.
Refunds
In case the Inaara agrees to the Refund Option on Returns and Cancellations, once we receive your return and it is accepted in accordance with the Returns Policy, we will refund the original Purchase Price of the Products paid by you. The refunds will be processed to your bank account through approved methods of transfer within a period of 7 business days. In case you are not in receipt of your Refund amount within the above specified time, you can get in touch with your Banking services provider or with the inaara at help@theinaara.com.
Shipping Policy
Deliveries will be made for confirmed orders whereby the customer has opted for the orders to be delivered. For Deliveries, the customer will be asked to enter the address, contact number, and other details relevant to delivery. The delivery will be made in accordance with the date and time slot chosen by the customer. Delivery timelines may vary from same day upto 7 days depending on product availability and delivery address chosen by the customer.
The customer has to ensure the correctness of the data provided in all respects. The Inaara will be solely relying on the delivery information provided by the customer or the Website. The deliveries can be made by any of the following parties – The Inaara, Product partners, or logistics partners of the inaara. The delivery charges levied depend on the location and time of the final delivery and the nature of the products bought.
Privacy
- The Inaara is a unit of Majestic Ventures hereinafter referred to as ‘We’, ‘us’, strongly believe in the privacy rights of all Individuals and are committed to ensuring the highest levels of protections of the same. We acknowledge your rights to Privacy and endeavour to maintain and secure your privacy at highest standards. Your statement of rights and terms of usage are protected under this document and the Terms of Use policy available on the Website.
- What we collect: We may collect the name, mobile number, age, email address and demographic information of the user for the purpose of providing a customized experience upon visiting the website or when you order on the website. This notice denotes an illustrative list of our privacy policy. Please note the privacy policy is subject to change from time to time, you are requested to visit the site at regular intervals
- We receive and store information you have entered on the website. You are solely responsible for the purpose of providing the information and at no point of time are you under any obligation to provide any information to us other than for the purposes aforesaid. The information will be used for responding to your requests, ordering and sending for communication if any you have consented to receive such details.
- Please note that at any point of time, you can choose not to provide us with any information whatsoever. However, you may not be able to use the features or services that can be availed of through the website.
- In case you post any message, review, complaint, or feedback, we may retain the information to redress the disputes and to provide a resolution. This shall further be governed by the terms of this Privacy Policy and the Terms of Use
- Information and Sharing of information: We collect your information relating to your profile in order to improve our service and offerings; during the process we identify your IP address to collect information. We use this information to customize our offerings to your specific needs. We are free to disclose the information to any law enforcement authority during the course of their requirement or as it may require under any law in force. The information may also be used by our group companies to provide you their offerings. We may also share your information to our affiliate companies for better customer satisfaction. We may collect data automatically upon your visit to the website for providing more offerings.
- Use of cookies: We may use cookies to remember your preference for a specific period to deliver the website services with your consent. At any point of time, you have the option of refusing to provide this feature by disabling the cookies on your web browser preferences. Please note however, that we may not be able to provide all of the services on the website as designed.
- Third Party Data Aggregators: We may have third party data aggregators to which user data may be accessed. If you have questions regarding the usage, you can write to us.
Terms & Conditions
Welcome to The Inaara (accessible via theinaara.com). These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website and the purchase of our curated luxury gifts, candles, antiques, and Vastu gifting products (collectively, the “Products”).
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the website immediately.
1. Eligibility & User Accounts
- Age Requirements: By purchasing from this website, you affirm that you are at least the age of majority in your state or province of residence.
- Account Security: If you create an account, you are solely responsible for maintaining the confidentiality of your username and password. You agree to accept responsibility for all activities that occur under your account.
- Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
2. Product Information & Pricing
- Authenticity & Variation: Many of our products, including antique items and curated artisanal pieces, are uniquely crafted or aged. Minor variations in design, color, finish, and dimension are natural characteristics of these products and do not constitute defects.
- Vastu Disclaimers: Any information provided on this website regarding Vastu Shastra principles, energy, or spiritual benefits of certain products is intended for cultural and informational purposes only. The Inaara makes no guarantees regarding specific spiritual, financial, or personal outcomes.
- Pricing Fluctuations: All prices are subject to change without prior notice. We reserve the right to modify or discontinue a Product at any time without liability.
3. Orders, Payments, and Cancellations
- Order Acceptance: Receipts of an electronic order confirmation do not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
- Payment Methods: We accept secure payments via major credit/debit cards, net banking, UPI, and authorized digital wallets. Your payment details are processed through encrypted, secure gateways.
- Cancellations: Orders can only be cancelled before they enter the processing or shipping phase. Please refer to our separate Cancellation & Refund Policy for detailed guidelines.
4. Shipping & Delivery
- Address Accuracy: You are responsible for ensuring that the shipping address provided is 100% accurate. The Inaara is not liable for delayed or failed deliveries resulting from incorrect shipping information.
- Delivery Timelines: While we endeavor to ship products within our stated windows, delivery schedules are subject to logistics carriers, customs processing (where applicable), and regional restrictions.
5. Intellectual Property
All content included on this website—such as logos, product photography, text, graphics, designs, audio clips, and software—is the exclusive property of The Inaara or its content suppliers and is protected by national and international copyright, trademark, and intellectual property laws. You may not replicate, modify, or commercially exploit any material without explicit written consent from us.
6. Limitation of Liability
To the maximum extent permitted by applicable law, The Inaara, its founders, directors, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of:
- Your use of, or inability to use, our website.
- Any modifications, price updates, or discontinuance of products.
- Minor aesthetic variations inherent to handmade candles or antique products.
7. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts in your jurisdiction/the business registry’s state.
8. Changes to Terms & Conditions
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Contact Information
For any questions, clarifications, or support regarding these Terms, please reach out to our concierge team at help@theinaara.com.